Cancellation Policy

  • 24 Hours (or less) to Appointment Time

    At the time of booking, you will be charged a deposit of $60, which will be deducted from the total cost of the service. The remainder of the service charge, is completed immediately following completion of the cleaning.

    If cancelled with 24 hours or less to the appointment time, there will be a full charge of the total amount of the cleaning, and it is non-refundable.

    Please remember your booking takes away from another client that could have booked, so, if services are cancelled the same day, it is treated as a full booking, and will be charged in full.

  • 48 Hours

    At the time of booking, you will be charged a non-refundable deposit of $60. This deposit will be deducted from the total cost of the service. The remainder of the service charge, is completed immediately following completion of the cleaning.

    It is highly recommended that you cancel an appointment as far in advance as possible.

    If cancelled 48 hours prior to your appointment time, you will not be charged for the appointment, if the appointment is rescheduled within the following 10 days. However, the deposit will still be charged at the time of booking.

  • Before 48 Hour Window

    If your cancel before the 48-hour window, you will not be charged anything for the appointment. However, the $60 fee to secure your booking will not be reimbursed or applied to a future cleaning unless it’s rescheduled within 10 days.

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Service Agreement & Policies

Our Service agreement insures a regular schedule that benefits both you as a client, as well as our technician crew. The service agreement includes the following, and is effective upon hiring Cleantopia to perform any cleaning service:

  • Entrance to the property will be made available upon the technician’s arrival for the job.

  • Service will begin within the agreed upon 2-hour arrival window.

  • All service appointments are secured with a deposit, and are subject to cancellation fees upon time of booking services.

  • The remaining balance is due in full and to be paid immediately upon completion of the job.

Modern kitchen with green cabinets, white backsplash tiles, stainless steel sink, and pendant lights.